FAQ's – Live Fabulously

FAQ's

    Payment & Ordering

        I fell in love with an item and it is out of stock. How often do you restock and how can I be notified when it's restocked?

        Good news, we restock popular items often. You can be notified by clicking the green "email when available" button in the middle of the page when trying to add to cart. Once in stock you will receive an email right away.

        My order hasn't moved in a couple, few days since I placed the order. What is going on?

        There are several reasons but the two popular ones are either we suspected your order is fraudulent or there is missing information at check out. Please check your email or wait for further instructions from us in order to have your order out as soon as possible. Another reason is that it shipped and hasn't moved while in transit. If it is in transit give it 2-3 days to update, at times USPS' website doesn't update as it should.

        What payment options do you accept?

        We accept payments via credit card, Amazon Pay and PayPal in US Dollars. Please be sure your billing and shipping address match your card to avoid delays.

        We're Sorry, We Do Not Accept:
        CODs
        Personal Checks
        Money Orders

        **Please note PayPal” E-Check” payments take an additional 5 business days to process. PayPal will not allow us to ship your order until they verify your payment has cleared.

        Afterpay is essentially layaway. You make the first payment and then split the other three payments equally over the next 6 weeks paying every 2 weeks. When the order is placed we ship right away, you do not have to wait for your full 4 payments to be made. Our goal is to be able to provide you with the means to purchase on a budget. 

        I never received an email regarding my order and shipment of the item, what should I do?

        Please contact us at livefabulously@yahoo.com and we will gladly send the information to the email address on file. We will only send information to the email address left at check out.

        How do I change or cancel my order?

        We process orders extremely fast so you can have your package quickly. You can change your order as much as you'd like previous to checking out but once the item has began processing it is difficult to make changes. We cannot cancel an order once it has been placed. We gladly will take the return back. Follow our return instructions regarding returning an item. If an item is returned to us because the address is undeliverable you will receive store credit for the items and shipping costs will be deducted. You will be held responsible for the initial shipping of the item.

        What if my order is incorrect or is missing an item?

        While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error as quickly as possible. If we made an error in the fulfillment of your order (e.g. you received an item you did not order) please email livefabulously@yahoo.com.

        Depending on the item you ordered and the time of year, we may be able to ship the correct item immediately. In other cases that may not be possible. The customer service representative responding to your claim will let you know what we can do and the time frame in which we can do it. In either case, we will need the incorrect item returned to us in new, sealed and unused condition. Go to our Return Policy for more details about returning your package.

        All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing pieces, wrong item sent or destroyed in shipping, please contact us within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package. If you do not contact us within 24 hours, Live Fabulously Boutique will not be responsible for the items.

        *We reserve the right not to accept certain damaged items.

        How do I check on or contact someone about an order I have placed?

        For questions regarding the status of your order, or any other questions, please email us at livefabulously@yahoo.com

        I never received my order but it states delivered, what should I do?

        Live Fabulously Boutique adds tracking to every order that is shipped. If that tracking information states that your items have been delivered but you have not received it, you must contact USPS (United States Postal Service) and discuss the issue with them. You can reach them by calling 1(800) 222-1811 for domestic and international issues or visiting their website here.

        Please check your mailbox, on or around it, your neighborhood, those that live with you and the property manager office (if applicable). Speak with family and do some investigating before you deem the package missing. We will do as much as possible to help you locate it however Live Fabulously does not hold responsibility for packages that are lost or stolen. Please contact your local post office to make a claim.

          Shipping

              What shipping method do you use?

              We ship via USPS (United States Postal Service) with tracking and UPS with tracking. If your order is heavy based on the weight of the items it will be sent Priority mail through USPS or UPS depending on cost. We offer first class standard shipping to the USA (3-5 business days), Priority mail (2-3 business days), Overnight Shipping (1-2 business days) and International (shipping times vary). International orders may take up to 10 business days or longer to arrive. Please be aware that shipping times are estimated and not guaranteed. We do not refund or issue store credit for packages that may be delayed due to holidays, weather or unforeseen issues that USPS is dealing with. The only guaranteed shipping option is express shipping. Once USPS has your package we are unable to make any changes or speed it along if it is stuck in transit. You can track your order by visiting www.USPS.com.

              How is my order processed?

              All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday, after normal business hours or Holidays will be processed and shipped 1-2 business days following your order date. Most orders are processed within 24-48 hours after receipt. Longer delays may apply depending on volume and time of year. Your confirmation email will come from Live Fabulously and contain a tracking number with more accurate times.

              What will happen if my package is undeliverable to my address?

              First, please check the status of the tracking number provided to you. If we get your package in the mail we will issue store credit for the items and deduct the initial cost of shipping. Please be sure to enter correct information when checking out to avoid delays and further costs of shipping.

              If your package is returned to us because of an invalid address provided, the USPS system did not recognize your address or an error provided from the customer we will under no circumstance provide a refund when it is returned to us. We will issue store credit for the items. You can use the store credit at any time and it never expires. 


              Does Live Fabulously ship Worldwide?

              Yes! We ship Internationally/Worldwide via USPS Priority mail. We also ship to AFO/FPO addresses.

              How do I know if my order has been shipped?

              An email will be sent to you once the tracking number is generated. You can enter the tracking number into the usps.com website and it will advise you of the packages whereabouts. Please allow 1-2 business days for items that are in stock to be shipped. Pre order shipping times vary. Please see the description of the pre order item. In that description you will find estimated shipping times.

              If you have not received and email with your tracking number after 5 business days (for items in stock), please check your junk/spam inbox or contact us unless you pre ordered an item. Pre order shipping times vary specific to each item. Please see estimated shipping times under each item's description if it is pre order. Shipping emails with tracking are sent to the email address you entered on the order and account you created. Once your item is shipped we will provide tracking and shipping information to that email address only.

              Please be sure your mailing address is correct as we may not be able to change your address once the order is completed. 

                Privacy Policy

                    Is Live Fabulously a safe website?

                    Live Fabulously understands how important security is to you. When you place an order at www.livefabulously.biz, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.

                    Does anyone else see the information that I provide to Live Fabulously?

                    We respect your privacy. The information you provide will not be given to any third party.

                    Terms

                    Please read these Terms carefully before using our Service

                    By DISCLOSING Your PERSONAL INFORMATION, including PAYMENT INFORMATION, SHIPPING AND BILLING ADDRESS, creating an Account, and/or clicking “Purchase” or other similar button, You acknowledge that you:

                    • have read these Terms,
                    • understand these Terms, and
                    • accept and agree to be bound by them.

                    If you disagree with these Terms, please do not use the Services or Our Website. If at any time you are not willing to be bound by these terms, you should, where applicable:

                    • click the “I do not accept” or similar button, and
                    • immediately cease and refrain from accessing or using the Services.

                    1)      RETURNS

                    Live Fabulously wants you to be satisfied with your purchases from this Website. Eligible items may be returned to Live Fabulously in accordance with any Return Policy posted on this Website.

                    2)      PROMOTIONS AND CONTESTS

                    Any contests or promotions described or posted on this Website shall be governed by the rules regulating such event. 

                    3)      INTELLECTUAL PROPERTY

                    a)      Property of Live Fabulously

                    The contents of the Services, including the Website and other materials made available via related Social Media, are protected by United States copyright, trademark and other intellectual property laws and international treaties and owned or controlled by Live Fabulously, or the party credited as the provider of the materials. You agree to abide by all additional copyright notices, information, or restrictions contained in any materials accessed through the Services. 

                    By accepting these Terms, you further acknowledge and agree that we and any of our third party licensors own and shall continue to own all right, title, and interest in and to the materials and other elements of our services, including associated intellectual property rights under copyright, trade secret, patent, or trademark laws.

                    Except for any limited, revocable license expressly granted to you herein, these Terms do not grant you any ownership or other right or interest in or to the materials and/or other elements of the Services, or any other intellectual property rights of ours, whether by implication, estoppel, or otherwise. Any and all trademarks or service marks that we use in connection with the Services are marks owned by us. These Terms do not grant you any right, license, or interest in such marks, and you shall not assert any right, license, or interest in such marks or any words or designs that are confusingly similar to such marks.

                    You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except where expressly permitted for the storage of downloadable material), create new works from, distribute, perform, display, or in any way exploit, any of the content on this Website, or the Services (including software), in whole or in part.

                    b)      User-generated Content

                    We do not claim ownership of user-generated content and material. Any and all photographs, articles, images, graphics, videos, sounds, music, audio recordings, text, files, profiles, communications, comments, feedback, suggestions, ideas, concepts, questions, data or other content that you

                    (i) submit or post on the Site, on any of our blogs, social media accounts or through tools or applications we provide for posting or sharing such content with us; or

                    (ii) have posted or uploaded to your social media accounts, including but not limited to Instagram, Twitter, Facebook, Tumblr and Pinterest, which are tagged with #LiveFabulously or any other Live Fabulously promoted hashtag (collectively “User Content”) shall be deemed non-confidential and nonproprietary.

                    By submitting or posting any User Content, you grant to Live Fabulously and its affiliates a perpetual, irrevocable, royalty-free, worldwide, sub-licensable and transferable license to copy, publish, translate, modify, reformat, create derivative works from, distribute, reproduce

                      Random FAQ's

                          Where can I buy Live Fabulously merchandise?

                          At this time, purchases can only be made on www.livefabulously.biz.

                          Do you accept wholesale orders?

                          For information regarding wholesale orders, please email livefabulouslywholesale@gmail.com

                          Do you offer Promotional/Coupon Codes?

                          Periodically, Live Fabulously will offer promotional codes. One (1) Offer Code may be used per order. The coupon code is entered at the very end of check out. To ensure you are notified of any offers, please follow us on Instagram @Live_Fabulously and Facebook www.Facebook.com/LiveFabulouslyDoll

                          Returns

                              If you are unhappy with your purchase, please send it back to our distribution center within 30 days here. All merchandise returns must be unworn, unwashed, and still have the original tags attached.  We are happy to issue you a refund in the form of a Live Fabulously E-Gift Card for use on a future purchase. E-Gift Cards never expire! 

                              Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear). Defective items must be reported within 5 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 3 days of receiving your package.

                              Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. Live Fabulously does not provide return shipping labels for free. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

                              You can access our return portal here.

                              Access our return portal!

                              Reserved Rights Regarding Returns

                              Live Fabulously reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

                              • An irregular or excessive returns history indicative of “wardrobing;”
                              • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
                              • Potential fraudulent or criminal activity.

                              Similarly, Live Fabulously reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above. 

                              Non-Live Fabulously items sent to our distribution center will be discarded upon receipt.

                              Wardrobing & Excessive Returns

                              Our Customer Protection Team also handles situations in which a customer's return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject our customers, but we must ensure the safety, welfare, and comfort of all #LiveFabulously customers across the globe. 

                              Final Sale Items

                              All items ending in $.97 & $.98 are considered “Final Sale” and cannot be returned for store credit. Additionally, cosmetics & beauty products, bodysuits, swimsuits, and/or undergarments are non-returnable. In the event of an unauthorized return, Live Fabulously reserves the right to apply a 50% restocking fee for bodysuits, swimsuits, undergarments, or final sale items.

                              Exchanges

                              Because we can't ensure our customer's will be issued the style/size they desire by the time their returned items come back to the distribution center, we are unable to accommodate exchanges by mail. We will issue you a store credit via an E-Gift Card once we've received your return. That way, you may use the E-Gift Card towards the correct item/size or for another item. 

                              Damaged Items

                              If you could kindly email us at livefabulously@yahoo.com and include your order number, photos of the damaged items and as much as information as possible we will issue you store credit in the form of an E-Gift Card if approved. We strongly suggest including a tracking number with your package, as we are not liable for packages that get lost in transit. 

                              Once we receive your package, we will email you an E-Gift Card in the amount of your item, plus the cost of the shipping return (up to $10.00 USD provided you also include a copy of the receipt itemizing the return shipping cost).

                              Return by Mail

                              Please print and fill out our return slip (below) or include your emailed receipt with the item(s) being returned. Kindly note that without including your order number on the returns slip or with your returned item(s) there may be a delay in processing your return. 

                              Pack your item(s) securely in the original product packaging, if possible. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. We do not accept returns on bodysuits, bodysuit dresses, swimwear, undergarments, or final sale items (those items ending in $.97 & $.98).

                              All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages. 

                              Send your package to:

                              Live Fabulously 
                              (Returns Department)
                              619 W. Mondamin St
                              Minooka, Illinois, 60447

                               

                              Credit

                              Store credit via E-Gift Card for your returned item(s) will be processed once they are received at our distribution center. Please allow 5-7 days to process your return once it is received into our distribution center. Your E-gift card covers the original purchase price and tax if applicable. Live Fabulously does not credit original shipping charges.

                              Stale Returns

                              Live Fabulously requires items to be returned within 30 days of original receipt. Returns received in our distribution center or retail locations after 30 days are considered stale returns. Stale returns by mail are subject to being rejected and returned the sender. Alternatively, if the cost returning the item to your attention exceeds the then current value of the item, Live Fabulously will apply a 50% restocking fee to the item(s) when processed in our distribution center. An E-Gift Card for the remaining balance will be issued following our normal returns process.

                              Returns Form:

                              Click here


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                              Please visit our social media!

                               

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