Payment & Ordering
I fell in love with an item and it is out of stock. How often do you restock and how can I be notified when it's restocked?
Good news, we restock popular items often. You can be notified by clicking the "notify me when available" button in the middle of the page when trying to add to cart. Once in stock you will receive an email right away.
My order hasn't shipped in the 1-2 business estimated business days time frame? What is going on?
There are several reasons but the two popular ones are either we suspected your order is fraudulent or there is missing information at check out. Please check your email or wait for further instructions from us in order to have your order out as soon as possible. Another reason is that it shipped and hasn't moved while in transit. If it is in transit give it 2-3 business days to update, at times packages are moving in transit and not showing as scanned immediately but will show as it moves through transit.
What payment options do you accept?
We accept payments via credit card, Amazon Pay and PayPal in US Dollars. Please be sure your billing and shipping address match your card to avoid delays.
We're Sorry, We Do Not Accept:
**Please note PayPal” E-Check” payments take an additional 5 business days to process. PayPal will not allow us to ship your order until they verify your payment has cleared.
Do you accept Afterpay? What is Afterpay?
Afterpay is very similar to layaway. You make the first payment and then split the other three payments equally over the next 6 weeks paying every 2 weeks. When the order is placed we ship right away, you do not have to wait for your full 4 payments to be made. Our goal is to be able to provide you with the means to purchase on a budget.
I never received an email regarding my order and shipment of the item, what should I do?
Please contact us at email@example.com and we will gladly send the information to the email address on file. We will only send information to the email address left at check out.
How do I change or cancel my order?
We process orders within 12-24 hours of an order being placed so you can have your package as quickly as possible. You can change your order as much as you'd like previous to checking out but once the order is in the processing phase it is difficult to make changes. We will do our best to cancel an order if we can but there are no guarantees. We gladly will take the return back. Follow our return instructions regarding returning an item. If an item is returned to us because the address is undeliverable you will receive store credit for the items and shipping costs will be deducted. You will be held responsible for the initial shipping of the item.
What if my order is incorrect or is missing an item?
While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error as quickly as possible. If we made an error in the fulfillment of your order (e.g. you received an item you did not order) please email firstname.lastname@example.org
Depending on the item you ordered and the time of year, we may be able to ship the correct item immediately. In other cases that may not be possible. The customer service representative responding to your claim will let you know what we can do and the time frame in which we can do it. In either case, we will need the incorrect item returned to us in new, sealed and unused condition. Go to our Return Policy for more details about returning your package. If you wear or tear the tags on the jeans you have received, you will be REQUIRED to keep the incorrect pair. However, if you would like to receive the correct pair, we must have the incorrect pair in transit back to our warehouse.
All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing pieces, wrong item sent or destroyed in shipping, please contact us withiin 7 business days from the date you received the package. Please be sure you checked the entire contents of your package. If you do not contact us within 7 business days, Live Fabulously will not be responsible for the items and cannot move forward with a resolution.
*We reserve the right not to accept certain damaged items.
How do I check on or contact someone about an order I have placed?
For questions regarding the status of your order, or any other questions, please email us at email@example.com
I never received my order but it states delivered, what should I do?
Live Fabulously adds tracking to every order that is shipped. If that tracking information states that your items have been delivered but you have not received it, you must contact USPS (United States Postal Service) and discuss the issue with them. You can reach them by calling 1(800) 222-1811 for domestic and international issues or visiting their website here.
Please check your mailbox, on or around it, your neighborhood, those that live with you and the property manager office (if applicable). Speak with family and do some investigating before you deem the package missing. Please contact your local post office to make a claim. You can also opt for Route Shipping Insurance when placing an order. Shipping insurance covers packages that are lost, stolen or damaged. If shipping insurance is declined Live Fabulously does not hold responsibility for packages that are lost or stolen.
What shipping method do you use?
We ship via USPS (United States Postal Service) or UPS with tracking on every order. If your order is heavy based on the weight of the items it will be sent Priority mail through USPS depending on cost and weight of the items. We offer standard shipping to the USA (3-5 business days), Expedited (2-3 business days), Overnight Shipping (1-2 business days) and International (shipping times vary). International orders may take up to 10 business days or longer to arrive. Please be aware that shipping times are estimated and not guaranteed. We do not refund or issue store credit for packages that may be delayed due to holidays, sales, weather or unforeseen issues that USPS is dealing with. The only guaranteed shipping option is express shipping. Once USPS or UPS has your package we are unable to make any changes or speed it along if it is stuck in transit. You can track your order by visiting www.USPS.com or UPS.com depending on your preferred carrier selected at check out.
How is my order processed?
All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday, after normal business hours or holidays will be processed and shipped 1-2 business days following your order date. Most orders are processed within 24-48 hours after receipt. Longer delays may apply depending on volume and time of year. Your confirmation email will come from Live Fabulously and contain a tracking number with more accurate times.
What will happen if my package is undeliverable to my address?
First, please check the status of the tracking number provided to you. If we get your package in the mail we will issue store credit for the items and deduct the initial cost of shipping. Please be sure to enter correct information when checking out to avoid delays and further costs of shipping. If an order is delayed due to incorrect information being provided at check out we do not refund shipping costs.
If your package is returned to us because of an invalid address provided, the USPS system did not recognize your address or an error provided from the customer, under no circumstance will Live Fabulously provide a refund when it is returned to us. We will issue store credit for the items. You can use the store credit at any time, it never expires.
Does Live Fabulously ship Worldwide?
Yes! We ship Internationally/Worldwide via USPS Priority mail. We also ship to AFO/FPO addresses.
How do I know if my order has been shipped?
An email will be sent to you once the tracking number is generated. You can enter the tracking number into the USPS.com or UPS.com website and it will advise you of the packages whereabouts. Please allow 1-2 business days for items that are in stock to be shipped.
If you have not received and email with your tracking number after 5 business days (for items in stock), please check your junk/spam inbox or contact us unless you pre ordered an item. Shipping emails with tracking are sent to the email address you entered on the order and account you created. Once your item is shipped we will provide tracking and shipping information to that specific email address only.
Please be sure your mailing address is correct, we may not be able to change your address once the order is completed.
Route Shipping Insurance
How do I report an order issue to get a replacement or refund?
Note: Route Shipping Insurance refunds the cost of the item(s) alone. Shipping costs, taxes, and the Route premium are not included. We also do not pay custom/duty fees.
Why should I get Route Shipping Insurance?
Route offers you "peace of mind" package protection for all of your orders at an affordable price ($0.98 USD for carts below $100, and 1.5% - 5% for carts greater than $100). With Route, you don't have to worry about what to do if your order is lost, stolen, or broken. Simply report an issue, and we will refund or reorder your item(s).
How long do I have to report an issue with my order if I purchased Route Shipping Insurance on that order?
When you purchase Route Package Protection, you can report an order issue for packages that may be lost, stolen, or damaged. Read Route Package Protection Policies.
All issues must be reported within 60 days of the order date.
Ensure you report an issue within the respective deadlines:
- Damaged: Within 15 days of when the package was marked delivered
- Lost: Within 30 days from the last tracking update
- Stolen: Within 15 days of when the package was marked delivered
How do I report an issue with my package if I selected Route Shipping Insurance Protection at check out?
When you purchase a product with Route Package Protection, you will get an email with your Route Order ID and a link to report an issue.
To go straight to the Report an issue form, click here.
Have questions about Route's policies? Read more here.
To report an issue from your email, follow the steps below:
- Open your email from Route.
- In the email, copy your Route Order ID and then click Resolve an Issue.
- In the form, your email address and order number will pre-populate.
- Choose the issue with your order (lost, stolen, or damaged).
- Add a description
- Click Submit.
Is Live Fabulously a safe website?
Live Fabulously understands how important security is to you. When you place an order at www.livefabulously.biz, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.
Does anyone else see the information that I provide to Live Fabulously?
We respect your privacy. The information you provide will not be given to any third party.
Please read these Terms carefully before using our Service.
By DISCLOSING Your PERSONAL INFORMATION, including PAYMENT INFORMATION, SHIPPING AND BILLING ADDRESS, creating an Account, and/or clicking “Purchase” or other similar button, You acknowledge that you:
- have read these Terms,
- understand these Terms, and
- accept and agree to be bound by them.
If you disagree with these Terms, please do not use the Services or Our Website. If at any time you are not willing to be bound by these terms, you should, where applicable:
- click the “I do not accept” or similar button, and
- immediately cease and refrain from accessing or using the Services.
Live Fabulously wants you to be satisfied with your purchases from this Website. Eligible items may be returned to Live Fabulously in accordance with any Return Policy posted on this Website.
2) PROMOTIONS AND CONTESTS
Any contests or promotions described or posted on this Website shall be governed by the rules regulating such event.
3) INTELLECTUAL PROPERTY
a) Property of Live Fabulously
The contents of the Services, including the Website and other materials made available via related Social Media, are protected by United States copyright, trademark and other intellectual property laws and international treaties and owned or controlled by Live Fabulously, or the party credited as the provider of the materials. You agree to abide by all additional copyright notices, information, or restrictions contained in any materials accessed through the Services.
By accepting these Terms, you further acknowledge and agree that we and any of our third party licensors own and shall continue to own all right, title, and interest in and to the materials and other elements of our services, including associated intellectual property rights under copyright, trade secret, patent, or trademark laws.
Except for any limited, revocable license expressly granted to you herein, these Terms do not grant you any ownership or other right or interest in or to the materials and/or other elements of the Services, or any other intellectual property rights of ours, whether by implication, estoppel, or otherwise. Any and all trademarks or service marks that we use in connection with the Services are marks owned by us. These Terms do not grant you any right, license, or interest in such marks, and you shall not assert any right, license, or interest in such marks or any words or designs that are confusingly similar to such marks.
You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except where expressly permitted for the storage of downloadable material), create new works from, distribute, perform, display, or in any way exploit, any of the content on this Website, or the Services (including software), in whole or in part.
b) User-generated Content
We do not claim ownership of user-generated content and material. Any and all photographs, articles, images, graphics, videos, sounds, music, audio recordings, text, files, profiles, communications, comments, feedback, suggestions, ideas, concepts, questions, data or other content that you
(i) submit or post on the Site, on any of our blogs, social media accounts or through tools or applications we provide for posting or sharing such content with us; or
(ii) have posted or uploaded to your social media accounts, including but not limited to Instagram, Twitter, Facebook, Tumblr and Pinterest, which are tagged with #LiveFabulously or any other Live Fabulously promoted hashtag (collectively “User Content”) shall be deemed non-confidential and nonproprietary.
By submitting or posting any User Content, you grant to Live Fabulously and its affiliates a perpetual, irrevocable, royalty-free, worldwide, sub-licensable and transferable license to copy, publish, translate, modify, reformat, create derivative works from, distribute, reproduce
Where can I buy Live Fabulously merchandise?
At this time, purchases can only be made on www.livefabulously.biz.
Do you accept wholesale orders?
For information regarding wholesale orders, please email firstname.lastname@example.org
Do you offer Promotional/Coupon Codes?
Periodically, Live Fabulously will offer promotional codes. One (1) Offer Code may be used per order. The coupon code is entered at the very end of check out. To ensure you are notified of any offers, please follow us on Instagram @Live_Fabulously and Facebook www.Facebook.com/LiveFabulouslyDoll
If you are unhappy with your purchase, please send it back to our distribution center within 30 days here. All merchandise returns must be unworn, unwashed, and still have the original tags attached. We are happy to issue you a refund in the form of a Live Fabulously E-Gift Card for use on a future purchase. E-Gift Cards never expire!
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear). Defective items must be reported within 5 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 3 days of receiving your package.
Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. Live Fabulously does not provide return shipping labels for free. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
You can access our return portal here.
Reserved Rights Regarding Returns
Live Fabulously reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Live Fabulously reserves the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non-Live Fabulously items sent to our distribution center will be discarded upon receipt.
Wardrobing & Excessive Returns
Our Customer Protection Team also handles situations in which a customer's return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject our customers, but we must ensure the safety, welfare, and comfort of all #LiveFabulously customers across the globe.
Final Sale Items
All items sold in our "SALE" or "SUPER SALE" collection are considered “Final Sale” and cannot be returned for store credit. All items sold 50% off our more as a discount are considered FINAL SALE and are not eligible as a return. These items are discontinuing and cannot be accepted as a return due to the deep discounts applied. Additionally, cosmetics & beauty products, bodysuits, swimsuits, and/or undergarments are non-returnable. In the event of an unauthorized return, Live Fabulously reserves the right to apply a 50% restocking fee for bodysuits, swimsuits, undergarments, or final sale items.
Because we can't ensure our customer's will be issued the style/size they desire by the time their returned items come back to the distribution center, we are unable to accommodate exchanges by mail. We will issue you a store credit via an E-Gift Card once we've received your return. That way, you may use the E-Gift Card towards the correct item/size or for another item. The return is essentially an exchange. The return portal makes it easy, smooth and flawless to return the items you desire.
If you could kindly email us at email@example.com and include your order number, photos of the damaged items and as much as information as possible within two business days of receiving your package, there will be NO EXCEPTIONS. We will issue you store credit in the form of an E-Gift Card if approved. We strongly suggest including a tracking number with your package, as we are not liable for packages that get lost in transit.
Once we receive your package, we will email you an E-Gift Card in the amount of your item, plus the cost of the shipping return (up to $10.00 USD provided you also include a copy of the receipt itemizing the return shipping cost).
Return by Mail
Please print and fill out our return slip (below) or include your emailed receipt with the item(s) being returned. Kindly note that without including your order number on the returns slip or with your returned item(s) there may be a delay in processing your return.
Pack your item(s) securely in the original product packaging, if possible. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. We do not accept returns on bodysuits, bodysuit dresses, swimwear, undergarments, or final sale items (those items ending in $.97 & $.98).
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.
Send your package to:
24115 S. Northern Illinois Dr
Channahon, IL 60410
Store credit via E-Gift Card for your returned item(s) will be processed once they are received at our distribution center. Please allow 5-7 days to process your return once it is received into our distribution center. Your E-gift card covers the original purchase price and tax if applicable. Live Fabulously does not credit original shipping charges.
Live Fabulously requires items to be returned within 30 days of original receipt. Returns received in our distribution center or retail locations after 30 days are considered stale returns. Stale returns by mail are subject to being rejected and returned the sender. Alternatively, if the cost returning the item to your attention exceeds the then current value of the item, Live Fabulously will apply a 50% restocking fee to the item(s) when processed in our distribution center. An E-Gift Card for the remaining balance will be issued following our normal returns process.
Access our return portal!
How do I get more information about Live Fabulously?
Please visit our social media!